Gaming on pjili is meant to be fun — pure entertainment, nothing more. We take responsible gaming seriously and provide every Filipino player with the tools, information, and support needed to keep it that way.
Responsible gaming means enjoying online casino games and sports betting as a form of leisure — with full awareness of the risks involved and clear boundaries in place. At pjili, we believe that every Filipino player deserves a gaming experience that is not only exciting but also safe, transparent, and within their personal limits.
The reality is that for most players, pjili is a fun way to unwind after a long day in Manila, Cebu, Davao, or wherever you are in the Philippines. But we also know that for some people, gambling can become a problem. That's why pjili has built a comprehensive responsible gaming framework — not just because regulations require it, but because we genuinely care about the wellbeing of our players.
Responsible gaming at pjili is built on three core principles: awareness (understanding the risks), control (using the tools available to manage your play), and support (knowing where to get help if you need it).
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, which is why it's important to check in with yourself regularly. Here are some warning signs that your gaming may have moved beyond healthy entertainment:
If you answer "yes" to three or more of these questions, we strongly encourage you to reach out for support.
Problem gambling is a recognised condition, not a personal failing. Help is available in the Philippines. pjili's support team is available 24/7, and PAGCOR operates responsible gaming resources specifically for Filipino players.
Every registered pjili player has access to a full suite of responsible gaming tools, available directly from your account settings. These tools are free, easy to use, and take effect immediately or within a short processing window.
Set a maximum amount you can deposit into your pjili account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time with immediate effect. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.
Set a reminder to notify you after a specified period of continuous play — 30 minutes, 1 hour, 2 hours, or a custom duration. When the reminder triggers, pjili will display a notification prompting you to take a break. It's a simple but effective way to stay aware of how long you've been playing.
Define the maximum amount you are willing to lose within a set period. Once your loss limit is reached, pjili will prevent further wagering until the period resets. Like deposit limits, loss limits can be reduced immediately but require a cooling-off period to increase.
Take a short break from pjili by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, you will not be able to log in to your pjili account or place any bets. The cooling-off period cannot be cancelled once activated — this is intentional, to give you genuine breathing room.
Self-exclusion is pjili's most powerful responsible gaming tool. When you self-exclude, your pjili account is suspended for a minimum period of 6 months, up to permanent exclusion. During the exclusion period:
To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team via live chat. Self-exclusion requests are processed within 24 hours.
Once you activate self-exclusion on pjili, it cannot be undone until the exclusion period expires. This is a deliberate safeguard. If you are in crisis, please activate self-exclusion immediately and seek professional support.
Setting up responsible gaming controls on pjili takes less than two minutes. Here's how:
Beyond the tools pjili provides, here are some practical habits that help keep gaming fun and under control:
If you or someone you know has a gambling problem, reach out immediately. pjili's support team is available 24/7 via live chat. You can also contact PAGCOR's responsible gaming desk for independent assistance.
Six ways pjili actively protects every Filipino player on the platform.
Every pjili account undergoes mandatory age verification. Players must be 21 or older to register and play, in line with PAGCOR regulations and Philippine law.
Set daily, weekly, or monthly deposit and loss limits directly from your account. Limits can be reduced instantly — increases require a 7-day cooling-off period.
Suspend your pjili account for 6 months to permanently with a single request. Self-exclusion is irreversible during the active period — a genuine safeguard, not a formality.
Customisable session reminders alert you after your chosen play duration. Stay aware of how long you've been gaming without having to watch the clock yourself.
pjili's support team is available around the clock via live chat. Whether you need help activating a tool or just want to talk, we're always here for our players.
pjili's systems continuously monitor for patterns associated with problem gambling. Our team may proactively reach out to players showing signs of at-risk behaviour.
Gaming is best when it's fun and in control. Set your limits, use our tools, and play with confidence knowing pjili has your back every step of the way.