pjili FAQ —
Your Questions, Answered

Creating a pjili account is quick and straightforward. Visit the pjili Login page and click the registration option. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years of age. Once your email is verified, your account is ready to use. The whole process takes less than three minutes — perfect for players in Manila, Cebu, Davao, and anywhere else in the Philippines.

The minimum age to register and play on pjili is 21 years old, in full compliance with Philippine gaming regulations. This is strictly enforced. All accounts are subject to age verification, and any account found to belong to a person under 21 will be immediately closed. If you are under 21, please do not attempt to register.

Account verification (KYC) is required before your first withdrawal. To verify your pjili account, log in and go to Account Settings → Verification. You will need to upload:

• A valid government-issued ID (SSS, PhilHealth, Passport, Driver's License, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within 3 months)

Verification is typically completed within 24 hours. Verified accounts enjoy higher withdrawal limits and faster processing times.

Go to the pjili Login page and click "Forgot Password". Enter the email address linked to your account and pjili will send you a password reset link. Check your inbox (and spam folder, just in case). The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our 24/7 live chat support for assistance.

No. pjili strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation.

pjili supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (check the cashier for current options)

GCash is the most popular deposit method among pjili players — it's instant, secure, and available 24/7.

Most pjili deposits are instant. GCash and PayMaya deposits typically reflect in your pjili account within seconds. Online banking transfers may take up to 15 minutes during peak hours. Over-the-counter payments are processed within 1–2 hours after the transaction is confirmed. If your deposit hasn't appeared after the expected timeframe, contact our live chat support with your transaction reference number.

The minimum deposit on pjili is ₱100 for most payment methods, making it accessible for all types of Filipino players. Some payment methods may have slightly different minimums — check the cashier page for the exact limits per method. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment provider.

pjili does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your provider before depositing. Any fees charged by third-party payment processors are outside pjili's control and are not refundable by pjili.

To withdraw from pjili, log in to your account and go to the Cashier → Withdraw section. Select your preferred withdrawal method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit (for security purposes). Make sure your account is fully verified before requesting a withdrawal to avoid delays.

pjili processes withdrawal requests within 1–4 hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest, often completing within 30–60 minutes. Bank transfers may take 1–3 business days depending on your bank. Withdrawal requests submitted during weekends or Philippine public holidays may experience slight delays. pjili aims to process all withdrawals as fast as possible — fast withdrawals are one of our core commitments to Filipino players.

The minimum withdrawal amount on pjili is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional verification checks as part of our AML compliance procedures. If you have questions about withdrawal limits for your account, contact our support team.

Common reasons for a delayed withdrawal include:

• Incomplete verification — your KYC documents have not been approved yet
• Active bonus wagering requirements — bonus funds must be fully wagered before withdrawal
• Security review — large or unusual withdrawals may trigger a routine security check
• Bank processing times — some banks in the Philippines process transfers only on business days

If your withdrawal has been pending for more than 4 hours and none of the above apply, please contact our 24/7 live chat support with your withdrawal reference number.

pjili offers 1,200+ games across multiple categories to suit every type of Filipino player:

• Slots — hundreds of video slots from top providers
• Bingo — classic and modern bingo variants
• W Live — immersive live dealer games
• Ganesh Fortune — themed fortune games
• pjili Casino — full casino suite including table games

New games are added regularly, so there's always something fresh to try.

Yes. pjili is fully optimised for mobile play. You can access the complete pjili game library directly from your smartphone or tablet browser — no app download required. The mobile experience is smooth and responsive, whether you're on Android or iOS. Filipino players in Metro Manila, Cebu City, Davao, or anywhere with a stable internet connection can enjoy seamless mobile gaming on pjili.

Yes. All games on pjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are internationally recognised and regularly audited by independent testing laboratories. pjili is committed to transparent, fair gaming for every Filipino player on the platform.

Selected pjili games offer a demo or free-play mode, allowing you to try them out before wagering real money. Look for the "Demo" option on eligible game tiles. Note that winnings from demo play cannot be withdrawn — they are for practice purposes only. To win real money, you'll need to play with a funded pjili account.

pjili offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it becomes withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus converts to real withdrawable cash. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Most pjili bonuses are credited automatically upon meeting the qualifying conditions (e.g., making a minimum deposit). Some promotions require a bonus code — if so, enter the code in the designated field during the deposit process. You can view your active bonuses and their progress in the Bonuses section of your pjili account. If a bonus hasn't been credited after meeting the conditions, contact live chat support.

Yes. pjili uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. For more details on how we handle your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your pjili account. To enable 2FA, go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. We strongly recommend enabling 2FA to protect your account, especially if you use GCash or online banking for deposits and withdrawals.

If you suspect your pjili account has been accessed without your permission, take these steps immediately:

• Change your password right away via Account Settings → Security
• Contact pjili live chat support to flag the issue and temporarily lock your account
• Review your recent transaction history for any unauthorised activity
• Change the password of the email address linked to your pjili account

Our security team will investigate and assist you as quickly as possible.

You can set daily, weekly, or monthly deposit limits from Account Settings → Responsible Gaming → Deposit Limits. Limits take effect immediately and can be reduced at any time. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions. For more information on all available tools, visit our Responsible Gaming page.

Self-exclusion suspends your pjili account for a minimum of 6 months, up to permanent exclusion. To activate it, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our live chat support team directly. Once activated, self-exclusion cannot be reversed during the active period. Your remaining balance will be returned to your verified payment method. Learn more on our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. pjili's 24/7 live chat support team can assist with activating responsible gaming tools and connecting you with resources. PAGCOR also operates responsible gaming programmes for Filipino players. Remember: gambling should always be entertainment, never a financial solution. Visit our Responsible Gaming page for a full list of tools and guidance.